Email Policy - Our inbox is reviewed multiple times during business hours (Monday to Friday, 9:00 AM – 5:00 PM), and we endeavour to respond to all emails within this time frame. Typically, you can expect a reply within 24 hours of your message being received during business hours. If you need to discuss clinical matters, we kindly ask that you contact us directly at 7225 4335. Our team, including doctors and our clinical lead, will assist you or arrange an appropriate appointment. If you have a medical emergency, we advise you to go to your nearest Emergency Department or call 000.